Refund policy
Refund & Returns Policy — Findels & Boo Last updated: June 2026
At Findels & Boo, we take great pride in the quality of every product we send out. Each order is carefully packed to reach you in perfect condition.
Damaged or Faulty Items
If your order arrives damaged or faulty, we're really sorry — and we'll make it right. Please contact us within 48 hours of delivery with:
- A photo of the damaged item
- Your order number
We'll arrange a replacement or full refund as quickly as possible. In cases of damage caused by us or our carrier, return postage will be covered.
Change of Mind
As a small independent business selling handmade and scented products, we're unfortunately unable to accept returns for change of mind. This is in line with UK consumer law exemptions for personalised and perishable goods.
Candle & Wax Melt Safety
Please ensure all candles and wax melts are used in accordance with the safety instructions included with your order. We cannot accept returns for items that have been used.
How to Contact Us
If you have any concerns about your order, please don't hesitate to get in touch — we're always happy to help.
📧 cat@findelsandboo.com